Australia, Brazil, Canada, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom, United States
The book distills three decades of experience and research into a simple, easily understood practical guide to delivering great customer service. It is designed as a reference tool with clear examples and tips on the simple actions to take to delight your customers.
The advice applies to any size of business in any sector, with common sense ideas that are easy to implement at little or no cost. It’s not just theory – the ideas have been tried and tested over many years and have proved to be extremely effective at helping businesses improve customer satisfaction and profits.